Delivery Manager

Join our dynamic team as a Delivery Manager, where you will lead the successful delivery of client-facing technical projects across our portfolio. This is an exciting opportunity to work directly with customers, owning the delivery process from onboarding to launch, and ensuring projects are delivered on time and aligned with business outcomes.

Key Responsibilities

• Own end-to-end delivery of client projects from kick-off to launch.
• Act as the primary client contact, managing communication, expectations, and delivery.
• Coordinate cross-functional teams (engineering, product, design).
• Manage scope, timelines, risks, and budgets across multiple accounts.
• Translate client requirements into actionable plans for delivery teams.
• Drive accountability and ensure high-quality outcomes.
• Identify opportunities to grow accounts and expand value.

Requirements & Qualifications

• Proven experience in a client-facing delivery role (SaaS, agency, or consultancy).
• Strong track record of delivering external client projects, not just internal initiatives.
• Excellent stakeholder management skills with external customers.
• Comfortable managing multiple projects and priorities simultaneously.
• Commercially aware and able to balance delivery with business outcomes.
• Able to translate technical concepts for non-technical clients.

What We Offer

• Competitive salary based on experience. Salary Range: £35,000 - £45,000.
• Fully remote working, flexible working hours, and remote work options.
• Opportunities for professional development and career growth.
• A supportive and collaborative team environment.
• Engagement in impactful projects with leading clients.
• Company laptop provided.
• Bonus for additional revenue generated.
• Two in-person fully funded and fun team meet-ups per year at our Leeds, UK, head office.

If you thrive in client-facing environments, enjoy building relationships, and take ownership of delivering real outcomes for customers, we would love to hear from you. Apply now to join our team at White Label Loyalty and help our clients succeed!