Account Manager

Join White Label Loyalty as an Account Manager and be a key player in driving retention, growth, and long-term value across our diverse client base. In this fully remote role, you will leverage your commercial acumen and client-focused approach to ensure our clients maximize the value of their loyalty programmes while supporting our commercial objectives.

Key Responsibilities

• Proactively reduce churn by identifying programme gaps and recommending strategic improvements.

• Land and expand new client accounts by increasing product adoption and engagement.

• Generate additional revenue from the existing client base through upselling products and services.

• Manage account health, risks, and renewal readiness, completing client programme renewals.

• Identify upsell and expansion opportunities for additional features and higher success tiers.

• Maintain CRM hygiene for renewals and expansions.

• Own and manage a portfolio of B2B SaaS clients.

• Host client calls and deliver Quarterly Business Reviews (QBRs).

• Analyse programme performance and identify optimisation opportunities.

• Collaborate with Client Success Managers to deliver exceptional client experiences.

• Champion clients internally and manage their Reward Fulfilment floats.

• Work cross-functionally with various departments to support business growth.

Requirements & Qualifications

• Minimum 2 years’ experience in Client Success / Account Management for a B2B SaaS/Tech product.

• Strong stakeholder management skills and ability to run structured onboarding and governance calls.

• Confident in translating requirements into project estimate requests.

• Experience managing renewals and generating upsell opportunities.

• Organised, proactive, and dependable in a remote, fast-moving environment.

• Strong communication skills with the ability to influence at all levels.

• Nice to have: Experience in loyalty, rewards, CRM, martech, or customer engagement platforms.

• Familiarity with common CS tools and experience with HubSpot, Slack, and Google Workspace.

• Able to work on a shift pattern to cover client time zone differences.

What We Offer

• 22 days annual leave plus UK bank holidays.

• Company pension contributions.

• Company laptop provided.

• Uncapped commission on qualifying additional revenue generated.

• Two in-person team meet-ups per year at our Leeds, UK, head office.

If you are ready to take on a challenging and rewarding role in a fast-growing start-up, we would love to hear from you. Apply now to join our team and help our clients succeed!